Retention Coordinator

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Our Pacsun community believes in and understands the importance of using our voice, platform, and resources to inspire and bring about positive development.
Our program PacCares supports and partners with organizations that align with our internal and external initiatives surrounding mental health, diversity, and equality.
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Learn more here: LinkedIn- Our Community A day in the life, what you'll be doing: Key responsibilities: Support the development of the CRM strategy and retention roadmap, focusing on email, SMS, and App Push while evaluating other channels/programs.
Audit and update existing automated flows and support the launch of new automations to drive engagement throughout the customer journey.
Monitor channel KPIs and performance and identify areas of improvement.
Work with the analytics team to measure campaign performance and produce regular reports.
Create detailed briefs for the creative team to launch new lifecycle and loyalty campaigns in retention channels and refresh existing campaigns.
Support customer insights programs (surveys, calls, etc.
), gathering feedback and delivering actionable insights.
Assist in the setup, QA and, scheduling of automations ensuring seamless development and deployment.
Maintain an exceptional level of attention to detail.
Collaborate with cross-functional teams, including marketing, product, customer support to ensure a cohesive customer experience.
Drive innovation in retention marketing through frequent and ongoing testing and optimization.
Stay informed about industry trends and best practices in retention marketing.
What it takes to Join: B.
A.
/B.
S.
Degree; degree in marketing preferred.
Strong knowledge of Microsoft Excel (Database experience is a plus).
1-2 years of email marketing, retention experience Ability to identify consumer needs/wants and develop a compelling value proposition to drive email acquisition.
Strong analytic skills, including experience with attribution methodologies and analytics software (e.
g.
Adobe Analytics).
Strong technical skills (HTML experience is a plus).
High attention to detail and strong organizational skills.
Ability to efficiently and effectively self-direct and prioritize work.
Strong communication and interpersonal skills.
Ability to operate efficiently at a tactical level against strategic goals.
Salary Range: $24.
05 hourly Pac Perks: Flexible work from home options HQ workforce of 60%+ people of color Dog friendly office environment On Site Cafe Onsite gym $1,000 referral incentive program Generous associate discount of 30-50% off merchandise online and in-stores Competitive long term and short-term incentive program Immediate 100% vested 401K contributions and employer match Calm Premium access for all employees Employee perks throughout the year Physical Requirements: The physical demands described here are representative of those that are required by an associate to successfully perform the essential functions of this job.
While performing the duties of this job, the associate is regularly required to talk or hear.
The associate is frequently required to sit; stand; walk; use hands to finger, handle or feel; as well as reach with hands and arms.
The associate must frequently lift and/or move up to 15 pounds and occasionally lift and/or move up to 35 pounds.
Specific vision abilities required by this job include close vision, distance vision, depth perception and ability to adjust focus.
Ability to work in open environment with fluctuating temperatures and standard lighting.
Ability to work on computer and mobile phone for multiple hours; with frequent interruptions.
Required to travel in elevator or stairwells to attend meetings and engage with associates on multiple floors throughout building.
Hotel, Airplane, and Car Travel Required.
Position Type/Expected Hours of Work: This is a full-time position.
As a National Retailer, occasional evening and/or weekend work may be required during periods of high volume.
This role operates in a professional office environment and routinely uses standard office equipment.
Other Considerations: Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the associate for this job.
Duties, responsibilities and activities may change at any time with or without notice.
Reasonable accommodations may be made to qualified individuals with disabilities to enable them to perform the essential functions of the role.