Lead Product Manager Digital Customer Experience

Lead Product Manager Digital Customer Experience The Lead Product Manager, Digital Customer Experience will have responsibility to manage the Agile Software Development lifecycles representing Cox Business Digital Customer Portal SDLC workstreams.
Additionally, the Product Manager, Digital Customer Experience will have responsibility to lead and/or participate in working groups to define, develop, and launch the Cox Business Digital Self Service Customer Experience focused on the web desktop and mobile responsive experiences.
Ideal candidates will have significant product management and product development experience of Business Grade Digital Customer Experiences and in-depth knowledge of Agile Development methodologies, Software Development Lifecycle, Customer User Experience, Software as a Service, Content Management, CRM, and related technologies.
The Product Manager, Digital Customer Experience is responsible for development of their assigned services and responsible for presenting status to boundary partners, leaders, and cross-functional teams.
Responsibilities extend to defining use cases, business requirements, where appropriate managing the stage/gate development process, and coordinating with external and internal organizations to define and effectively communicate direction and status of planned initiatives.
The role will be responsible for working with Cox's technology team on the design, implementation, and integration of Digital services to Cox Business customers.
This position will interface with vendors and partners on a regular basis.
What You'll Do Support digital strategy and execution efforts for the Web customer experiences including the creation of product concept, requirements, management of development process, test the solutions and launch to all markets Ability to participate in and co-manage large cross functional teams in a matrix organization Assist in development and refinement of digital product business cases Research and understand primary customer needs, cost/benefit trade-offs of various implementation options, and translate into functional product descriptions Create and/or oversee the various product deliverables - product roadmaps, product description, trial plans, executive presentations, product scope, product requirements, project plans, status reports, etc.
Possess strong planning capabilities, communications skills, presentation skills, as well as strong interpersonal skills.
Must have the ability to effectively influence internal team members through consensus building and ability to get results through others Ability to manage multiple, large to very large-scale projects at one time Assist in the creation and optimization of operational practices and procedures to drive efficiencies Strong initiative and the ability to drive and oversee the development projects to completion with minimal supervision Represent the company on assigned strategic initiatives Participate in budgeting and strategic planning activities What's In It For You At Cox, we reward your hard work with meaningful benefits.
First, we offer a highly competitive compensation package, 401(k) with a generous company match, comprehensive healthcare, life, and disability benefits, plus numerous other benefits, including adoption assistance, pet insurance, and discounts on travel and cars! We value people more than technology.
That means you'll work within a culture and with a team that values your leadership, your experience, your contributions, and you - yes, you - as a person.
We believe recognition is important, and Cox strives to celebrate those who help make us successful every day.
We also encourage diversity and support inclusion; we want you to do you and feel comfortable doing so.
We also offer boundless opportunities for growth; you can sharpen your skills, learn a new talent, join a mentoring program, even earn an advanced degree.
You'll find the potential for lateral or upward career growth within the Cox family businesses, including the innovative startups in transportation mobility, clean tech and more.
Who You Are Minimum Bachelor's degree in a related discipline and 6 years' experience (Technology, Marketing, Process Improvement, etc).
The right candidate could also have a different combination, such as a master's degree and 4 years' experience; a Ph.
D.
and 1 year of experience; or 18 years' experience in a related field with no degree Excellent interpersonal, collaborative and communication skills that allow one to work effectively with teams throughout organization.
Strong working knowledge of SAFE Agile Development and Agile Software Development Lifecycle Management (SDLC), Digital Self Service Software Development for Business Telecom Customers, including desktop, mobile responsive, iOS, and Android digital experiences.
Strong writing skills for product documentation; Product Descriptions, Trial Parameters creation and documentation, and other technical and product related documentation as required.
Experience with Jira, Aha!, Microsoft Office, PowerPoint, Word, Excel, Visio Experience with digital product life-cycle and adherence to digital product development methodologies Excellent systems analysis skills Preferred Bachelor's degree in related discipline strongly desired (e.
g.
Business Administration, Marketing, Communication, Engineering, Computer Science, etc.
) Experience in Business telecommunications or B2B high-tech environment Prior experience with Pendo, Verint or other similar Behavioral Analytics capabilities USD 105,700.
00 - 176,100.
00 per year About Cox Communications Cox Communications is the largest private telecom company in America, serving six million homes and businesses.
That's a lot, but we also proudly serve our employees.
Our benefits and our award-winning culture are just two of the things that make Cox a coveted place to work.
If you're interested in bringing people closer through broadband, smart home tech and more, join Cox Communications today! About Cox Cox empowers employees to build a better future and has been doing so for over 120 years.
With exciting investments and innovations across transportation, communications, cleantech and healthcare, our family of businesses - which includes Cox Automotive and Cox Communications - is forging a better future for us all.
Ready to make your mark? Join us today! Benefits of working at Cox may include health care insurance (medical, dental, vision), retirement planning (401(k)), and paid days off (sick leave, parental leave, flexible vacation/wellness days, and/or PTO).
For more details on what benefits you may be offered, visit our benefits page .
Cox is an Equal Employment Opportunity employer - All qualified applicants/employees will receive consideration for employment without regard to that individual's age, race, color, religion or creed, national origin or ancestry, sex (including pregnancy), sexual orientation, gender, gender identity, physical or mental disability, veteran status, genetic information, ethnicity, citizenship, or any other characteristic protected by law.
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