Join one of the top 20 auto finance companies in the industry and grow with us! We offer in-house promotions, great benefits, work-life balance, and job stability.
If you're looking to work for a rewarding company that encourages their employees to learn and develop their skills so they have the opportunity to advance within the organization.
As a Collections Specialist you will be responsible for contacting customers who are delinquent in the repayment of their loans and obtain payments, commitment agreements, or establish a repayment plan.
The successful candidate acts as a liaison between the creditor and customer and effectively manages overdue accounts.
Additional duties include phone and email communication and maintaining a variety of organizational databases.
The successful candidate ensures all collection calls are accurately notated, follows state and federal debt collection laws, and adheres to company policies and procedures.
Basic Responsibilities
Make collection calls and/or write correspondence
Provide professional customer service regarding collection issues
Process and review account adjustments
Resolve customer discrepancies and short payments
Monitor and maintain assigned accounts
Meet department defined department goals and activity metrics
Perform other assigned tasks and duties necessary
Enlist the efforts of supervisors/management when necessary to accelerate the collection process
Must communicate & follow up effectively with customer accounts in a timely manner
Skills & Qualifications
Bilingual- English/Spanish is REQUIRED
Excellent time management skills and ability to multi-task and prioritize work
Strong attention to detail
Excellent written and verbal communication skills
Computer proficiency
Working knowledge of Microsoft Office programs
Ability to work in a fast paced goal oriented collections department
Strong organizational, negotiation, and problem solving skills
Working knowledge of company policies and procedures
Commitment to excellent customer service
Previous customer service experience a plus
High school diploma
Compensation: DOE
Company Benefits
401K with company match
Medical, dental and vision
Optional life insurance
Paid holidays
Paid vacation and sick days
Lobel Financial is a full-spectrum auto financing solution that specializes in the acquisition and servicing of prime to sub-prime motor vehicle retail installment contracts.
We are head quartered in Southern California and have branch offices coast-to-coast.
Employees choose Lobel Financial because of the work-life balance, positive company culture, reward system, benefits and flexibility.
If you are an employee and you want to work with a company that is consistently growing, offers competitive salaries and benefits, promotes their employees, and provides a stable work environment, then you've found it with Lobel Financial.