Intake and Referral Specialist

*Role Summary* Friendly Center is a non-profit family resource center in Orange County that helps keep children and their families safe, stable, and secure.
The Front Desk Specialist (Information and Referral Specialist) provides information and referrals to families in need of services including counseling, parenting, basic needs, utility assistance, basic needs, food programs, and other resources as necessary.
*Responsibilities* * Respond to walk-in, call-in, and referral clients seeking community resources.
Assess client’s immediate needs and make referrals to appropriate resources.
* Distribute emergency assistance items, including food, hygiene, and baby supplies to clients, keeping the items organized and available as needed.
* Enter and track data, administer measurement tools, compile, prepare, and file reports.
* Help with ongoing programs including weekly and monthly food programs, utility assistance programs, and outreach events.
* Administrative and other duties as assigned.
_*Qualifications and Education Requirements*_ *Minimum Qualifications:* * Bachelor’s degree in human services or related field; One (1) year of experience working directly with families in crisis and with the community.
* Knowledge of the public and private social service agencies, community resources, including Federal and State programs.
* Fluency in English and Spanish is required.
* Excellent customer service skills.
* Cultural understanding and knowledge of problems, behaviors, needs, and attitudes of community population.
* Computer competent in Microsoft Office (Word, Excel, Outlook), ability to navigate internet and databases.
* Valid class C license, auto insurance, reliable transportation for use during work hours.
* Must pass live scan, DMV background, and drug tests.
*Preferred Skills* * Capable of relating well to individuals from diverse backgrounds, cultures, varied income, and education levels.
* Knowledge of office procedures, customer service standards, and record keeping procedures.
*Hours* Monday and Wednesday: 11:30a-8p, Tuesday, Thursday, Friday: 9a-5:30p Primarily office setting and off-site locations with driving required.
Lift and carry up to 40 pounds up to waist length, extend both arms above the head and/or reach below the waist, stoop, squat, crawl, bend the back to open lower-level filing drawers, or to retrieve stored items.
Sit and/or stand frequently.
Must have the physical ability to: perform various tasks for extended periods of time requiring physical strength, dexterity, and endurance, which include sitting, walking, standing, bending, squatting, climbing, kneeling, and twisting.
Must be able to grasp, push, and pull objects.
May be exposed to direct sunlight, heat, humidity, rain, wind, and cold while working outdoors.
Use fine manipulation (hands and wrist) to operate a keyboard, take notes, complete and file reports, file and copy documents.
Corrected vision to normal range.
Speak in normal vocal tone and range, and communicate clearly and concisely to and with others.
Apply normal reasoning and detail as required in the accomplishment of job duties.
' Work Location: * One location Work Remotely * No Job Type: Full-time Pay: $20.
00 - $28.
00 per hour Expected hours: 40 per week Benefits: * Dental insurance * Health insurance * Paid time off * Retirement plan * Vision insurance Language: * English and Spanish (Required) Ability to Relocate: * Orange, CA 92867: Relocate before starting work (Required) Work Location: In person