Police Communications Officer (Entry Level 911 Dispatcher)

Description The City of Tustin Police Department is currently seeking applicants for entry level Police Communications Officer I.
This recruitment is conducted on a continuous basis to meet the needs of the City as vacancies occur and may close at any time.
To be considered, a City application, supplemental questionnaire AND typing certification (35 nwpm) must be submitted.
For typing certification requirements, CLICK HERE.
This position, under moderate supervision, receives incoming calls for police and emergency assistance, dispatches necessary personnel and equipment, and monitors ongoing police activity to determine the need for additional resources.
SUPERVISION RECEIVED AND EXERCISED Receives moderate supervision from the Police Communications Supervisor.
Receives lead supervision from a Police Communications Lead.
No supervision is exercised.
SELECTION PROCESS Each component listed below must be passed in order to continue to the next phase.
Applicants will receive written notification of their current status in the selection process.
Written Exam Oral Panel Interview Background Investigation and Polygraph Examination Police Chief's Interview Psychological and Medical Examinations (upon conditional offer of employment) Candidates successfully completing all components of the selection process will be placed on an employment eligibility list from which hires may be made.
The eligible list is valid for one year.
The duration of the selection process typically lasts 6-9 months.
***IMPORTANT*** A comprehensive background investigation and polygraph will be conducted on any eligible persons considered for hire.
Recent drug usage, theft or other illegal activity may be grounds for disqualification.
A pre-employment medical, psychological evaluation AND a drug screen will be conducted upon a conditional offer of employment.
Examples of Duties Duties may include, but are not limited to, the following: • Receives emergency and non-emergency telephone calls from the public for police, fire, or other emergency services; determines the nature of the call and the resources necessary to respond • Monitors police radio communications; maintains contact with police units to track officer status and respond to need for additional resources; monitors various radio channels to keep abreast of county-wide police activities affecting the City and assist other county agencies with mutual aid • Prioritizes requests for police and other public safety services; determines availability and location of patrol units; transmits information and dispatches police personnel and equipment in response to calls; routes calls for fire and emergency medical assistance to the Orange County Fire Authority • Assists police personnel in the field by quickly and accurately researching and relaying criminal history information and other requested data • Communicates with callers to determine the nature of the call and provide appropriate assistance; maintains composure to ensure that complete and accurate information is transmitted to public safety and medical personnel • Screens non-emergency calls for service; provides requested information or directs callers to the proper person, department or agency • Updates and maintains electronic records and logs of data pertaining to calls and activities • Monitors video surveillance cameras and/or alarms for Police Department and City Hall facilities to identify suspicious activity • May assist with the training of new communications personnel Minimum Qualifications A combination of education, experience, and training that has provided the necessary knowledge, skills, and abilities is required for entry into the classification.
A typical combination includes: Education and/or Experience: Graduation from high school; and two (2) years of customer service experience involving considerable public contact.
Licenses and/or Certificates: A valid California Law Enforcement Teletype Systems (CLETS) certificate is required within three (3) months of employment.
A certificate of completion from a California Commission on Peace Officer Standards and Training (POST) certified Public Safety Dispatchers' Basic Course is required within one (1) year of employment.
Special Requirements: Satisfactory results from a background investigation, physical examination, and administrative screening.
Required to work rotating shifts that are typically twelve and one-half (12 ½) hours per day and which include evenings, weekends, and/or holidays.
May be required to adjust shift assignment and/or work mandatory overtime to ensure adequate staffing.
Knowledge of: • Procedures and terminology used in public safety communications • Federal, state and local laws, codes, ordinances, and regulations governing public safety communications • Streets, landmarks, and geographic features within the City's service area • Public safety communications systems, including computer-aided dispatch (CAD) software, multi-line telephones, and two-way radios • Standard business software, including word processing, spreadsheet, and database programs • Principles and procedures of record keeping and reporting • Proper English usage, spelling, grammar and punctuation Skill to: • Operate various types of standard office equipment including personal computer and related software • Operate specialized public safety communications systems, including computer-aided dispatch (CAD) software, multi-line telephones and two-way radios Ability to: • Interpret and apply Federal, state and local laws, codes, ordinances, and regulations governing public safety communications • Read and interpret street maps • Effectively monitor, prioritize, and execute multiple tasks in a high stress, fluid work environment with officer and public safety at stake • Obtain and record complete and accurate information from individuals in emergency situations, including those who are emotionally distraught, angry or difficult to understand • Maintain professionalism, courtesy, and composure at all times, including emergency and high-stress situations • Demonstrate tact, respect, and empathy to gain the cooperation and compliance of individuals and defuse conflicts • Communicate clearly and concisely, both orally and in writing • Understand and follow oral and written instructions • Evaluate situations, identify problems, and exercise sound independent judgment within established guidelines • Establish and maintain courteous and effective working relationships with those encountered in the course of the work • Type accurately at a speed of at least 35 net words per minute • Maintain confidentiality of sensitive information Working Conditions & Physical Demands The physical and mental demands described here are representative of those that must be met by employees to successfully perform the essential functions of this class.
Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
Physical Demands: While performing the duties of this job, the employee is regularly required to sit; talk or hear, both in person and by telephone; use hands to finger, handle, feel or operate specialized telecommunications equipment and standard office equipment; and reach with hands and arms.
The employee occasionally stands or walks and lifts and moves records and documents weighing up to 20 pounds.
Specific vision abilities required by this job include close vision, color vision, and the ability to adjust focus.
Mental Demands: While performing the duties of this class, the incumbent is regularly required to use written and oral communication skills; read and interpret data, information and documents; analyze and solve complex problems; use math and mathematical reasoning; perform highly detailed work under changing, intensive deadlines, on multiple concurrent tasks; work with constant interruptions; interact with staff, law enforcement representatives, and the general public and remain calm when conveying and recalling information in emergency situations and dealing with emotionally upset individuals.
The employee works in a paramilitary environment with a highly structured chain-of-command system.
Work Environment: The employee works in office conditions with a noise level that is quiet or moderately quiet, at or below 85 decibels.
The employee works alongside other employees in a confined, dimly lit area with limited freedom of movement outside of the work space.
TYPING CERTIFICATION REQUIREMENTS: This position requires a typing speed of 35 net words per minute.
For typing certification requirements and instructions, please CLICK HERE.
The City of Tustin is an Equal Opportunity Employer.
In compliance with the Americans with Disabilities Act, the City will provide reasonable accommodations to qualified individuals with disabilities.
The City of Tustin offers a comprehensive compensation and benefit program that includes:FLEXIBLE BENEFIT PLANThe City provides a specific dollar amount to each employee to use toward the purchase of individual or family health coverage, dental plans, vision coverage, additional life insurance, deferred compensation, and other optional benefits.
Currently, the flexible benefit amount for Employee + 2 is $1750 per month.
The City contracts through CalPERS medical program (PEMHCA) which offers multiple PPO and HMO options for health insurance providers.
Employees also have the choice of Delta Dental PPO or HMO plans.
RETIREMENTEmployees will be enrolled in a defined benefit (pension) plan with the California Public Employees Retirement System (CalPERS).
CalPERS determines the retirement plan in which a new employee will be enrolled based on the individual's membership status with CalPERS or a reciprocal retirement system on the individual's first day of employment with the City.
Classic CalPERS members will be enrolled in the 2% @ 60 plan, with an employee contribution of 10% (pre-tax).
New CalPERS members, as defined by the Public Employees' Pension Reform Act of 2013 ("PEPRA"), will be enrolled in the 2% @ 62 plan, with an employee contribution of 6.
25% (pre-tax).
The City does not participate in Social Security, though participation Medicare is mandatory (1.
45% employee contribution).
DEFERRED COMPENSATIONEmployees may defer earnings, on a pre-tax basis, into a 457 deferred compensation program.
This is an optional program.
The City contracts with Nationwide Retirement Services.
GENERAL LEAVEGeneral Leave may be used for vacation and/or illness.
Annual accrual amounts increase from 160 to 248 with years of service.
HOLIDAYSThe City has 13 paid holidays per calendar year.
LIFE INSURANCEFull-Time employees receive a $100,000 life insurance policy.
LONG-TERM DISABILITYThe Long-Term disability program provides 60% of the employees' income when the employee becomes disabled because of an illness, injury or accident.
UNIFORM ALLOWANCEThe City provides a uniform maintenance allowance of $250 per year for those full-time employees required to wear a City uniform.
EDUCATIONAL INCENTIVE PAYEducational Incentive pay for unit employees as follows:BA/BS degree - $28.
85 per pay periodMasters degree - $38.
46 per pay periodALTERNATIVE WORK SCHEDULEEmployees in this bargaining unit may be assigned the 9/80, 3/12.
5 or 4/10 alternative work schedules.
RETIREE HEALTH INSURANCEEmployees who retire from the City of Tustin with ten (10) years of full-time service and continue enrollment in the City's health plan are eligible for reimbursement of $250 per month toward retiree health insurance costs.
Employees first hired into a benefitted position with the City of Tustin prior to July 1, 2011 are eligible for this benefit after five (5) years of service.
TUITION REIMBURSEMENTAfter passing the probationary period, employees may request reimbursement up to a maximum of $4000 per calendar year for tuition and related expenses when attending a community college or four year university.
EMPLOYEE ASSISTANCE PROGRAMEmployees are enrolled in an Employee Assistance Program that provides a variety of legal and counseling services.
MEDICAREAll newly hired employees contribute a portion of gross salary for Medicare coverage.
The employee contribution to Medicare is 1.
45%.
SECTION 125 MEDICAL & DEPENDENT CARE PROGRAMThe section 125 program is optional for employees and provides a method to pay medical and dependent care expenses on a pre-tax basis.
SPECIALTY PAYThe City has specialty pay for designated positions.
Examples of specialty pay include Bilingual Pay, Stand-by Pay, Call-Back Pay, Special Assignment and Shift Differential.