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FULL-TIME JR. PROCESSOR/CUSTOMER SERVICE/OFFICE ADMIN (Mon-Fri, 8-5pm) (Lake Forest)

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Posted : Tuesday, September 26, 2023 10:02 PM

FULL-TIME JR.
PROCESSOR/CUSTOMER SERVICE/OFFICE ADMIN (Mon-Fri, 8-5pm) PAY STRUCTURE Total pay range is $3000-3200 per month.
Starting pay is $17/hr with small bonuses for every file closed with expected annual bonuses and annual salary increases.
WHAT WE ARE LOOKING FOR We’re a small company of 6 so we are looking for a new family member who can fit and argue with us! lol! No, but for real… we are looking for someone to help out our processing team.
This person would be the third person in our processing department.
Most of your day would likely be doing welcome calls to our new clients, as well as giving status updates to existing clients, collecting and organizing documents we need to submit to their mortgage company, notating files, and some other office/admin duties we need around the office such as printing envelopes for our advertising & marketing, making post office runs, organizing and stacking boxes of paper and envelopes when delivered, maybe running personal errands for me at times, making Costco and Starbucks runs, picking up lunch for the office sometimes, making alcoholic drinks for the office, finding out what the other gossip is in the offices next to us, being the tie-breaker in office arguments and votes since you would be the 7th person, etc.
😉 QUALIFYING SKILLS - Time Management (being able to eventually handle a high volume of files on a weekly basic - Active Listening (being able to answer customer questions and concerns and sometimes being able to think of solutions on the fly when the situation is complicated – AKA, being able to pull shit out of your ass that sounds good to a client! LOL! - Attention to Detail (detailed notes in our system is important) - Computer Skills (there is a lot of typing in this position so if you are slow at typing, being productive and getting through files in a timely manner will be a challenge; but you don’t need to be “fast” either.
Typing 30-40 WPM is the minimum with good accuracy) - Patience! (keep calm and avoid escalations; WHAT WE DO AS A COMPANY We are a company that deals with homeowners in foreclosure, about to lose their home.
We help find them solutions to keeping their home by working directly with their lender on their behalf, mainly helping them with a loan modification, bankruptcy, loan reinstatement, forbearance programs, stopping foreclosure sales.
.
.
or just buying them some time.
And they pay us a monthly fee for our services.
IDEAL CANDIDATE Someone who doesn't have a lot of outside concerns that makes it challenging to be reliable and calling out sick/asking for days off too often, coming in late all the time, etc.
If you are someone that ends up taking more than 1-2 days off per month, then this is not going to be a good fit.
The ideal candidate (and this is also just as important as the job) will also see it as a "perk" to be working in a non-professional office.
lol! So if you are wanting to be in a professional, corporate working place where everything is done by the book, WE ARE NOT THE OFFICE FOR YOU! We are a small office and we are all pretty much family and close friends.
We do NOT do everything by the book but we feel we provide a very nice working environment with perks that "professional, corporate" offices don't.
Some people might see this as a bad thing, other's might see this as a good thing.
We're a "fun" office as long as work is getting done and clients are being taken care of.
NUMBER ONE PRIORITY Number one priority are our clients.
They pay a lot of money for the service we provide.
At the end of the day, all I care about is work is getting done, deadlines are being met, and clients feel like they are getting the attention and service they are paying for.
That's it.
It's pretty simple.
As long as that is being taken care of, we are mostly a very relaxed, chill company and working environment.
And sometimes that means rolling with the punches.
Not everything will be a pro.
There might be some cons but I would like to think that the pros significantly outweigh the cons.
WHAT WE OFFER AND WHAT TO EXPECT WORKING HERE Paid 5 days of vacation/PTO to start.
Paid major holidays (New Year's Day, Memorial Day, Independence Day, Labor Day, Thanksgiving Day, Christmas Day).
Annual pay raise based on employee performance.
Christmas bonus based on company and employee performance.
Annual Summer Picnic.
Annual Christmas Party.
Chill, unprofessional office! LOL! We are an office of only 6 right now but looking to hire one new person.
Your space will be a 6x8 cubicle, high-end dual monitors, nice-looking office, very relaxed environment as long as your work is getting done, we are a tight-knit group, and pretty diverse.
HEALTH BENEFITS Since this is 1099, there are no health benefits but if you want I can help you get really good coverage through CoveredCA.
Most of us have BlueShield through CoveredCA and it's awesome and better than what most companies offer to their employees.
Personally, I feel it’s always better to get your own private insurance than get the crappy insurance your employers provide for you anyway.
But that’s just my opinion.
I'm happy to go into detail about this later.
But I just don't see a point in paying $50-100 per check, having really high deductibles before your insurance kicks in, and having high $25-60 co-pays.
What's the point? A LITTLE BACKGROUND This April 2024, Serenity will be 10 years old.
We just moved into a new office in Lake Forest in May 2023.
We are looking for someone to continue growing with us, and someone who can fit in with all of our personalities mixed with yours, and still get the job done.
We work hard but we also know when to play hard.
Most of us are family and friends and we hope that whoever we hire becomes a "friend" as well and not just an employee.
Like I said.
.
.
if work is getting done, and clients are happy, we can be a very chill office environment and certainly not a "professional" office! :) We can be inappropriate at times as long as we are not offending anyone! Ha! We try to be mindful of that.
But again.
.
.
all of us know each other pretty well and it's just the way we are.
So if that is not you, please don't waste your time applying for this position! We are not looking for a Karen! We are not just looking for someone to do the job.
The job is not that complicated if you’re a detailed person.
We are looking for someone that can do the job PLUS FIT IN PERSONALITYWISE.
*Don't bother applying for this position if you did not read all the above in detail, and don't fit every single criteria because it just won't be a good fit for either of us* Thank you, John (owner) If you have read this ENTIRE job description and you feel you fit this type of office environment, please reply to this job posting with your resume and explain what caught your eye the most.
That will tell me you read everything.
:)

• Phone : NA

• Location : South Pointe Dr., Lake Forest,CA

• Post ID: 9136534582


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