Student Services Coordinator (Student Assistance and Basic Needs Initiatives)

JOB CLASS SUMMARYUnder general direction, develops, coordinates and implements student services programs, including the assignment of projects and tasks to staff and the supervision of projects and program activities; directs the daily operations of student services programs; develops reports; implements program policies according to regulations.
REPRESENTATIVE DUTIESDevelops, implements, coordinates, and directs student services activities and student-related leadership programs.
Supervises data collection and the maintenance of detailed student records.
Works directly and consults with students, project staff, faculty and managers in providing information and coordinating project activities.
Writes comprehensive reports pertaining to program goals, achievements, and evaluations.
Trains office personnel and assigns work to staff.
Monitors progress of staff and program activities.
Prepares and presents written and oral reports and charts regarding technical and strategic aspects of the program.
Represents the program at community and college functions.
Coordinates the process for recruitment and selection of students for various programs.
Develops and coordinates procedures: for students in order to develop individualized educational plans in consultation with counselors; that result in an assessment and counseling program with provision for monitoring students progress in achieving academic success; for providing classroom, tutorial and study opportunities for project participants designed to assure college success and subsequent retention in college; a program of career development utilizing program, college, and community resources; for student life and leadership activities, including advising student government, clubs and organizations; that will offer a systematic program in transfer orientation, visitation, and selection of four-year colleges and universities, and maintains critical contacts and working relationships with university-level personnel; for a tracking system for effective record keeping, monitoring of project activities, program outcomes, and coordinates the oversight of fiscal budgets for the program.
ORGANIZATIONAL RELATIONSHIPSThis class reports to a designated manager/administrator and may function in the absence of the manager/administrator as the liaison within the college and with external agencies relative to student services.
This class directs and provides training for the staff, including student assistants and consultants.
This class also coordinates the work of faculty within the student services; and consults with college administration and faculty regarding related program issued.
KNOWLEDGE AND ABILITIESGood Knowledge of: Student services models designed to meet the needs of disadvantaged students; student equity program components; approaches to multi-cultural education; cross-cultural communication; tracking and monitoring systems or budgets; report writing; advisement techniques; oral and written communication techniques; organizational procedures; community college programs and policies; local community organizations, schools and colleges; principles of training, supervision or leadership development; principles of public contact and public relations; methods and procedures of academic and/or career advisement.
Ability to: Lead, train, and direct the work of a diverse staff; develop, implement, and coordinate program components for a diverse student population; establish and maintain effective relationships with students, staff, faculty, and community members; train and supervise staff; advise students or student organizations in relevant content areas; initiate and write comprehensive reports; make effective oral presentations to diverse audiences; evaluate program effectiveness and make recommendations for procedural modifications; establish co-curricular learning experiences; communicate effectively with college personnel and community leaders; read, understand and interpret complex program regulations; provide direct support services to students; organize complex projects and timelines.
EXAMPLE OF DUTIES MINIMUM QUALIFICATIONSTraining and ExperienceAny combination of training and experience equivalent to a Bachelor's degree and four years experience which demonstrates knowledge of student services programs or in the coordination of leadership and student activities.
Experience should be in implementing state or federally governed programs and in interpreting and following statues and regulations.
Experience should consist of working with students from diverse cultural, economic, and linguistic backgrounds.
ABOUT RANCHO SANTIAGO COMMUNITY COLLEGE DISTRICTRancho Santiago Community College District (RSCCD) is one of the most established districts in the state and has been in operation for nearly 50 years.
Located in the heart of Orange County, it is one of the largest of California's 72 community college districts, based on the number of credit and non-credit students.
RSCCD encompasses 25 percent of Orange County's total area and serves a population of more than 700,000 residents in the communities of Anaheim Hills, Orange, Santa Ana, Villa Park, and portions of Anaheim, Costa Mesa, Irvine, Fountain Valley, Garden Grove, Tustin, and Yorba Linda.
The District includes Santiago Canyon College and Santa Ana College, as well as the Centennial and Orange Continuing Education Centers, the Digital Media Center, Joint Powers Fire Training Center, the Orange County Sheriff's Regional Training Academy, the College and Workforce Preparation Center, and the District Operations Center.
RSCCD's three (3) auxiliary Foundations are actively involved in supporting both community and campus programs.
EEO STATEMENTThe Rancho Santiago Community College District (RSCCD) is committed to the concept and principles of staff diversity and equal employment opportunity by prohibiting discrimination based on ethnic group identification, national origin, religion, age, sex, race, color, ancestry, sexual orientation, physical or mental disability, gender identity, medical condition (cancer-related or genetic characteristics), marital status, citizenship, or service in the uniformed services, or on the basis of these perceived characteristics or based on association with a person or group with one or more of these actual or perceived characteristics.
Applications from all persons interested in the position are encouraged.
SELECTION CRITERIAApplication ScreeningIn addition to the requirements and responsibilities listed, the following criteria will be considered in selecting candidates for interviews: Education experience (breadth and depth)Work experience (breadth and depth)Demonstrated ability to work cooperatively with othersBilingual ability in Spanish or VietnameseDemonstrated experience in working with diverse socio-economic communitiesProfessional growth activitiesSpecialized skills trainingLeadership skillsWritten and/or oral communication skillsPresentationProblem Solving SkillsBased on the information presented in the application materials, a limited number of candidates with qualifications most pertinent to the position will be invited to participate in the selection process, which may include a written test and an oral interview.
Meeting the position's minimum requirements does not guarantee advancement in the selection process.
Candidate qualifications will be assessed to determine those who meet and exceed requirements and are deemed the most competitive in the applicant pool.
InterviewApplicants selected for an interview may be required to take additional tests or assessments and will be notified of such prior to the date of the interview.
During the oral session, those selected for interviews will, in addition to the above, also be evaluated on the following factors: Oral communication skillsPresentationProblem-solving skillsA predetermined set of questions will be asked of all applicants interviewed.
Applicants are requested to provide thorough yet concise information on their related experience to ensure the correct evaluation of their qualifications.
Evaluation criteria will be applied consistently to all applicants.
The District will make reasonable accommodations for applicants with disabilities.
Applicants should contact Recruitment in the Human Resources Office for assistance.
Application ProceduresTo ensure full consideration, all applicants must submit a complete online Rancho Santiago Community College District Online application that includes the items listed below by the position's closing date.
People & Culture will review all applications for completeness, and only complete application packets will be forwarded to the screening committee for further review.
A Complete Application Packet Must Include the Following: RSCCD Online ApplicationResume – details all relevant education, training, and other work experienceThis applicant pool may be used for vacancies in the same classification occurring within the next six months.
Foreign Transcripts: Education completed outside of the United States must be equivalent to that gained in the conventional/accredited United States education programs to be considered for the satisfaction of minimum qualifications.
The National Association of Credential Evaluation Services (NACES), a United States-based credentials evaluation service, must translate and evaluate Foreign transcripts.
Conditions of EmploymentThe selected candidate(s) is required to complete the following prior to employment as part of the onboarding process: Present original documents for proof of eligibility to work in the United States (by in-person appointment in People & Culture)Provide a certificate of Tuberculosis ExamFingerprints (by a Live Scan Agency at the candidate's expense, and clearance must be received before the first day of employment)