Intervention Specialist (Full-time) (Santa Ana, CA)

POSITION SUMMARY Reporting to the Lead Coordinator or Intervention Coordinator, the Intervention Specialist (IS) is responsible for providing case management services to an assigned caseload of participants referred to the program.
The Intervention Specialist is responsible for assessing participant needs, developing, implementing and reviewing service plans, and working with Phoenix House staff and other community resources in meeting/achieving participant service needs.
ESSENTIAL DUTIES AND RESPONSIBILITIES Develop stakeholder communications Present the program description and function to stakeholders and community Facilitate phone screenings with referred participants Provide consultation to referral resources, family members, and others to help support clients in their treatment Assists all participants through the care system (Phoenix House, partner providers, and external resources as needed) by acting as a participant advocate and navigator.
Assists participants in obtaining health insurance through any and all eligible means, if not already covered.
Facilitates participant and family education and making self-available for parent questions and concerns.
Assists the intervention team in identifying necessary resources for participants and families Assists in the development and implementation of a case management plan Completes and maintains all documentation of services delivered, which includes individual case management records, group notes, and general communication logs.
Submits timely documentation (progress notes, assessments, treatment plans, notes to chart) as outlined in policy and measured via productivity reports.
Complies with productivity standards of the Agency and maintains an appropriate caseload to reach units of services Promotes clear communication amongst the early intervention/ intervention teams and treating providers by ensuring awareness regarding participant care plan Evaluates utilization of resources and helps maintain community resources database Develops positive workplace relationships in accordance with Phoenix House Policy and Procedures with staff and peers by offering appropriate support within a nurturing environment while maintaining a high level of professionalism.
Oversee and ensure a client-centered approach to service delivery and program operations program-wide Format and generate reports related to participants’ engagement and satisfaction Operate, maintain and troubleshoot peripheral equipment such as scanners and printers Develop, duplicate, store and maintain digital files Assist with food donation requests and coordination Attends all required staff training sessions in accordance with Phoenix House and state licensing requirements, completes all training on time Attends and participates in program and all staff meetings Adheres to and promotes the Phoenix House Mission, Vision, and Values while acting as a role model for others Other duties as assigned EDUCATION/EXPERIENCE/CREDENTIALS Minimum of a high school diploma or its equivalent; and have a minimum of two years in the mental health, substance use, or related field.
Bachelor’s degree in a related field preferred.
Must maintain a valid California Drivers' License, have proof of automobile insurance and maintain a safe driving record based on Phoenix House policy 2-3 years progressive experience working as a case manager, preferably within a drug or alcohol treatment setting Additional experience may be substituted for educational requirement or additional education may be substituted for experience KNOWLEDGE, SKILLS, AND ABILITIES Demonstrated commitment and adherence to Phoenix House Mission, Vision, and Values: I CARE For– Integrity, Collaboration Appreciation, Respect, Excellence, and Forward-Thinking Proficiency in MS Office systems General knowledge of human development General knowledge of methods and procedures used in the preparation and presentation of curriculum Some knowledge of human services principles, methods, and strategies Ability to provide detailed and accurate office/administrative support Establish and maintain effective working relationships with others Communicate effectively with others both orally and in writing Ability to work effectively in a fast-paced changing environment Ability to establish and consistently enforce appropriate boundaries with patients Ability to model positive behavior and demeanor Understanding of addiction, co-occurring models, and treatment modalities Understanding of patient development and family systems Excellent time management and organizational skills Ability to be flexible; problem solver, self-directed; customer service-oriented, and collaborative Skills and ability to engage and develop a rapport with patients and families of various backgrounds Bilingual in Spanish preferred