Leasing Manager (Apartment)

About the Organization: Advanced Management Company (AMC) is a property management company, which was started in 1982 and built on a foundation of ethical business practices.
Those same principles are in place today with more than 50 apartment communities in Southern California.
Our properties are located in Orange County, San Bernardino County, and Los Angeles County! We were also voted a Top Workplace in Orange County by our very own team members.
Benefits: Medical Insurance Dental Insurance Vision Insurance Life Insurance 401K & 3% Employer Matching Program Flexible Spending Accounts Vacation Accrual & Sick Days - Live Happy Time Paid Holidays + Your Birthday! Annual Employee Health Expo providing free health screening and events to all employees Annual Tribute Awards to recognize all team members achievements Annual Charitable Giving - Backpack drive & holiday gifts for residents of AMC communities Annual Beach Cleanup Job Title: Leasing Manager Pay: $21 - $22 per hour, plus leasing commission Job Summary: Requires high energy, a burning desire to make a difference in people’s lives and a commitment to anticipate and exceed the expectations of residents and prospective VIPs.
This diverse role combines sales, customer service, lease file management and marketing to lease apartment homes and oversee the leasing process of the leasing team.
Build strong relationships with residents and prospective VIPs.
Sells high quality in-house construction and renovations, superior amenities and first class service in accordance with all Fair Housing Regulations.
Essential Job Duties: Participates daily in team meetings to uphold Employee Promise and Team Vision Statement.
Opens office and performs opening set-up duties including but not limited to: posting Craigslist ads, preparing refreshments, checking flags/balloons.
Ensures leasing office, tour path, vacant apartments, amenities and general curb appeal of community is pleasing to all five senses and is impeccably clean.
Maintains thorough product knowledge of the property, sister properties and competitors.
Works with Community Director and AMC approved screening company to process rental applications.
Prepares or reviews leases and move-in packets and coordinates move-in process with new resident.
Assists Community Director in developing and implementing effective marketing strategies to increase property traffic and internet leads.
Understands target market of community by outlining marketing goals, preparing regular market surveys, communicating with and shopping surrounding communities, and managing advertising and promotions in conjunction with the marketing team.
Converts phone calls to tours, property tours to leases and internet lease to tours and/or leases.
Performs excellent telephone and presentation sales skills and delivers exceptional customer service while handling prospective residents; including a property tour and follow up.
Ensures guest cards are complete, entered into MRI and obtains all necessary documentation to screen prospective residents and submits file to Community Director.
Accurately prepares and is thoroughly knowledgeable about all lease-related paperwork, from the application process through move out; including: preparing move in information, lease files, renewal letters and renewal leases, completing brochures, completing move out requests, and any other forms utilized as they relate to leasing and resident relations.
Coordinates resident events with the intention of maximum participation and high resident retention.
Manages and resolves resident concerns with first class customer service.
Places work orders and monitors outstanding work orders by regularly communicating with service team to insure 48 hour guarantee.
Handles monthly administrative tasks including but not limited to: collecting and posting rent, preparing three day notices to pay rent or quit, completing market surveys, preparing lease bonus worksheets.
Assists Community Director in completing employee evaluations and provides constructive feedback and a career development plan.
Inspires team members by defining a clear vision and goals and sets individuals up for success through strong leadership and communication.
Assists in risk management to ensure the safety and well-being of residents, property and staff.
Adheres to the Employee Handbook.
Performs all other duties as assigned.
Job Requirements: Experience in sales, customer service, leasing, marketing, leadership and knowledge with MRI.
Ability to score at or above AMC standards on mystery shop report.
Available to work evenings and weekends.
Proficient computer skills with social media as it pertains to marketing of the community and Microsoft programs including: Word, Excel and Outlook.
Well-developed interpersonal, written and verbal reasoning and communication skills in English and ability to perform intermediate level mathematical calculations.
Shows up to work on time, follows direction from Community Director, interacts well with coworkers and residents and gives and receives feedback.
Maintains a professional image and attitude at all times; observing the policies and procedures of AMC when conducting business with prospective VIPs, residents and vendors.
Remarkable sales skills in demonstrating features, benefits and closing.
Serves our VIPs with a welcoming and caring attitude.
Behaves in a responsible, professional and ethical manner with exceptional time management, multi-tasking and leadership skills.
Demonstrate personal and professional integrity at all times.
Must be assertive, independent, energetic, flexible, motivated, goal oriented, driven and organized.
Must maintain reliable transportation daily, valid driver’s license and valid vehicle insurance.
Physical ability to bend, stretch, reach, grasp, stand, sit, walk and climb stairs for long periods of time before taking a break.
Check our Careers page at amcliving.
com and click Careers to find our list of open positions! Website - www.
amcliving.
com & www.
r3construction.
com